Payment & insurance
Understand the process
before treatment begins.
Treatment fees are not presented as one fixed online price list because the care required can depend on clinical findings and treatment complexity.
This page explains how treatment estimates, billing questions and HMO or insurance enquiries can be approached before care proceeds.
Need information first?
Ask about billing, estimates or your HMO plan.
Contact the clinic if you have a general payment question or want to provide HMO or insurance details. A treatment-specific estimate may still depend on an appropriate clinical assessment.
Treatment estimates
How an estimate can be reached.
The sequence below is intended to explain the process, rather than suggest that every patient will follow exactly the same treatment or billing pathway.
From assessment to estimate
Clinical information comes before a useful treatment estimate.
The more specific the treatment plan becomes, the more relevant the estimate can be to your individual care.
- 01
Book an assessment
The dental team first needs to understand the concern and the treatment that may be appropriate.
- 02
Review the treatment plan
Ask questions about the recommended care, likely number of visits and the information needed for a treatment estimate.
- 03
Confirm HMO or payment details
If you plan to use an HMO or insurance benefit, provide your current plan information so the applicable process can be checked.
- 04
Receive the applicable estimate
The clinic can provide the relevant estimate once the clinical findings and treatment requirements are clearer.
HMO & insurance
Verify your current plan before treatment.
Do not assume a plan is currently accepted based only on an old list or provider logo.
Contact the clinic with your current plan details before treatment so participation, benefit rules and any pre-authorisation requirements that apply can be checked.
What may need to be confirmed.
Current plan details
01Provide the name of your current HMO or insurance plan when contacting the clinic.
Participation confirmation
02The clinic can confirm whether the current plan or benefit arrangement is applicable.
Approval requirements
03Some plans may require identification, documentation or approval before a treatment benefit can be used.
Plan information
HMO partner information
Any partner or provider information displayed below should still be confirmed against your current plan before treatment.
Questions & answers
Payment & insurance FAQs.
These answers explain the general process. Contact the clinic when you need information about a specific treatment, estimate or plan.
01Why are treatment prices not listed online?
Why are treatment prices not listed online?
Dental treatment can vary in complexity and clinical requirements. A useful estimate should be based on an appropriate assessment rather than a generic online fee that may not apply to your case.
02Can I ask about cost before booking?
Can I ask about cost before booking?
Yes. You can contact the clinic with general billing questions. A treatment-specific estimate may still require an assessment before it can be confirmed.
03Do you accept my HMO or dental insurance?
Do you accept my HMO or dental insurance?
HMO participation and plan rules can change. Contact Smile on Dental with the name of your plan before treatment so the team can confirm the current process.
04What should I bring if I want to use HMO or insurance?
What should I bring if I want to use HMO or insurance?
Bring or send the current plan information requested by the clinic. Depending on the provider, additional identification, approval or documentation may be required.
Need a treatment estimate?
Request an assessment or contact the clinic with your billing or HMO question. No treatment prices are assumed before the relevant clinical information is available.